Praca na stanowisku Customer Support Agent

Opis działalności firmy

InTENSO is a group of professional and experienced IT experts, who work hard for the success of your company. Since our founding, the intensity of activities and individual approach to each customer define our quality standards. We are aware that without efforts like ours even the best project may have little chance to succeed. 

Our mission is to make innovative and creative products and provide complex support. Uniqueness and innovativeness of the solution that we are using are the basis of our success. 

Mutual passion and fascination of the possibilities of modern information technology were and they still are the main impulse to create new projects. From the beginning we created own solutions and now we are also using our authoring software. What is more this software is showing the power of a brand of InTENSO and gives us the unique competitive advantage

Obecnie poszukujemy osób na stanowisko

Opis stanowiska

We like to take on new challenges, implement projects that meet our Clients’ expectations, gain more knowledge and strive in our business to perfection. If you are an enthusiastic person, who likes to be involved in working on interesting projects - Get in touch!

 

Join our team of creative individuals as a: Customer Support Agent.

 

Your main mission will be to maintain a positive customer support experiance with your friendly presence and helpful attitude. You will engage our users and keep them interested by creating exceptional posts on Social Media platforms. A detailed training will be provided so that you will feel confident in presenting our products to the public.

 

Your core duties will include:

- Providing 1st line of support for basic incident resolution and requests reported by users,

- Responding to all emails and calls from our international customers ensuring their satisfaction,

- Contributing original content about our products, worthy of sharing on Social Media platforms,

- Double-checking if the technical documentation is linguistically correct.

 

You don't need any technical knowledge- we will teach you everything you need to know!

Wymagania

You will do great if you combine the following experience, skills and personal attributes:

- Higher education in English Philology (preferably American English)

- Previous experience in providing a single point-of-contact for users

- Self-motivated achiever who gains satisfaction from providing excellent customer service

- Passion for Social Media

- Analytical thinking and exceptional problem solving skills

- Excellent phone etiquette

- Ability to work with MS Office tools (especially MS Excell)

Oferujemy

What do we offer?

- Taking part in ambitious projects dedicated to customers around the world

- Stable employment with attractive salary

- Supportive and friendly atmosphere and flexible working hours

- Benefit package (MultiSport, private health care, insurance)

 

Sounds interesting? Send your CV in English to praca(at)intenso.pl 

Why work with us?

We are a well-integrated team of creative, young people open to new challenges. We value teamwork - together we put innovative and best ideas into practice. We celebrate our successes collectively. We overcome difficulties as a team. We want to collaborate as partners.